How to Report a Contractor to the Better Business Bureau

If you’ve had a negative experience with a contractor, you may be wondering how to report them to the Better Business Bureau (BBB). The BBB is a nonprofit organization that helps consumers identify reliable businesses and resolves disputes between businesses and customers. Here’s a step-by-step guide on how to report a contractor to the BBB.

Step 1: Collect Information and Evidence

Before filing a complaint, gather any relevant information and evidence to support your claim. This may include:

– Copies of the contract or quote

– Photos of any damage or poor workmanship

– Invoices and receipts for payments

– Email or text messages between you and the contractor

– Any other relevant documents or correspondence

Step 2: Check the BBB’s Website

Start by searching the contractor’s name and location on the BBB’s website. If they are a member of the BBB, you will be able to see their rating and any previous complaints that have been filed against them. If they are not a member, you can still file a complaint, but it may be more difficult to resolve.

Step 3: File a Complaint

If you decide to file a complaint, you can do so online through the BBB’s website. Provide as much detail as possible about your experience with the contractor and include any evidence you have collected. You will also need to provide your contact information so the BBB can follow up with you.

Step 4: Wait for a Response

After you submit your complaint, the BBB will forward it to the contractor and ask for a response. The contractor will have an opportunity to address your concerns and provide any additional information. You will also receive a copy of the response.

Step 5: Work towards Resolution

The BBB will work with you and the contractor to try to resolve the issue. They may facilitate negotiations or mediation to help reach a resolution. If a resolution cannot be reached, the BBB may offer alternative dispute resolution options or provide information on legal remedies.

Reporting a contractor to the BBB can be a helpful step in resolving a dispute and warning others about the contractor’s business practices. By providing detailed information and evidence, you can help the BBB and other consumers make informed decisions about which contractors to hire.